Safe & Resilient Communities (formerly Northumberland Communities Together) is here to keep you safe and well by providing help and connecting you to support in your local community. The team can assist with welfare and financial support, advice to households and care within the community. Please give our friendly team a call or click for a 'call back'. Our telephone lines are open from 9am until 5pm Monday-Friday.
We are currently able to provide assistance to individuals/families in need of emergency fuel vouchers. They must be in fuel crisis (likely to be without supply within the next 48-72 hours), use pre-payment meters, have no means to top-up their supply, have exhausted all of means available (from their own supplier, benefit advances etc.) and have not already received a voucher in the past 12 months. Please provide brief description of circumstances to support referral (eg. how have they come to need support, what assistance is required, energy advice needed?)
Citizens Advice Northumberland has been assisting families and individuals with money worries for a number of years via their specialist Money Advice Team. Our Money Advice caseworkers can provide you with the information you need to make informed decisions, including help to deal with your money problems, how to avoid losing your home and how to get your finances back into shape.
A social prescriber’s role is to help you to address the non-medical issues in your life that may be having an impact on your health and wellbeing. Our main role is to connect you to appropriate forms of support from voluntary and community organisations and sometimes from NHS and other statutory services. Where needed we can work closely with your GP practice and other services involved in your care, in order to best support you.
Join the Library Service at our website or drop into one of Northumberland County Council's 30 Libraries across Northumberland. We give free access to information, books, audiobooks, magazines, newspapers, public PCs, WiFi, community groups, event space, and paid-for printing.
Be More Dandelion offers movement-based programmes that support women who have experienced difficult or controlling relationships. Our trauma-aware sessions use gentle, creative movement to help participants reconnect with themselves, rediscover confidence, and build emotional strength. We deliver group classes, one-to-one support, and creative workshops across Essex, with a focus on self-expression and empowerment. Wether you're navigating life after abuse or seeking to rebuild trust and confidence in yourself, Be More Dandelion provides a safe, supportive space to move through challenge and grow with resilience.
We are an independent charity that works with carers to offer a wide range of support and information, including links to other services, both statutory and voluntary. We support carers of all ages, including under 18s and our Working for Carers project supports carers looking for education, employment or volunteering information and advice.
We offer free, confidential, impartial and independent advice for the over 50s, their families, carers and organisations. Our services include our Telephone Advice service and our specialist Welfare Rights Service. For specialist benefit advice work, we can only support people over State Pension age. We are here for you and our information and advice service is free to access.
The Warmer Homes Local Grant scheme is a grant programme run by Northumberland County Council, that provides the installation of insulation, and other energy efficient measures, along with renewable energy sources and low carbon heating. Northumberland County Council is offering grants to those who are not connected to the gas grid. Please get in touch for more information.
The Health Trainer Service is here to help you make realistic lifestyle changes that are tailored to your needs. Health Trainers provide group work and one to one support for anyone living in Northumberland aged over 16 years. They will support you on any of the following: Healthy food choices, weight management, increasing physical activity, drinking less alcohol and stopping smoking. This service is free.
We are here, to talk, listen, and support you. Our support line offers easy access to mental health and wellbeing information for anyone in need. Call handlers will listen, provide emotional support, practical advice and can signpost to internal and external services. If you would like to speak to someone please call 0191 477 4545 or 0330 174 3174. (Calls are charged at a local rate) Call us when you need us! Available Monday-Friday 2pm-10pm, Saturday-Sunday 12pm-8pm.
This service helps you find your local GP. The link to the 'Find a GP' service can be found below, as well as a link to support with prescription costs.
A holistic, wrap-around service to residents of Northumberland - Energy Advice and Advocacy, with the addition of Debt and Money advice and welfare benefits support. Advisers will provide a specialised and tailored service to help those struggling withenergy issues, benefit applications, and those suffering welfare related hardship and fuel poverty. Our project’s scope and objectives are to address and help alleviate fuel poverty for South East Northumberland residents
Northumberland Safe Haven is based in The Bothy, Ashington, to help people experiencing mental health crisis or distress. Support can be accessed in-person without an appointment, or virtually via phone or video call, 2pm-10pm, 365 days a year. The team will provide a listening ear and can offer support with housing issues, debt, unemployment, relationship issues and social isolation.
The British Red Cross provides wheelchair hire services across the UK. We offer comfortable, safe, and reliable manual wheelchairs whether you’re looking for self-propelled or transit wheelchairs. The wheelchairs are suitable for anyone over the age of 5 and are available in a wide range of sizes, with fitted footrests as standard and free accessories such as leg elevators, cushions, and stump supports available to improve your comfort - subject to availability.
Bernicia Homes is a Housing Association providing quality homes across wide areas of the North East. We are one of the country's leading housing providers, with stock in areas such as Berwick, Ashington, Bedlington, Newbiggin by the Sea, Blyth and surrounding areas. We care about keeping our customers safe and comfortable in their home. From carrying out annual gas safety checks, providing tips on fire safety, money managment, employability to any aspect of managing tenancies and properties, we are here to help.
Northumberland County Council's digital support, offering access to public PCs, tablets, free WiFi, printing, as well as 1:1 support with using devices or self-led online courses. You can also enjoy free access to eBooks, eAudio, newspapers and eMagazines, using our two apps.
If you are a parent or carer of children or young people between 0-19 years old, or 25 with additional needs - we are here to support you. Our hubs are buzzing with FREE activities for families! We also help families find and get support from different services within your local community. Family Hub staff work with many health professionals to support all aspects of maternity, childhood development and adolescence work; including parenting and relationship packages, home learning programs and financial advice. We also offer online and virtual sessions too.
The Customer Services Team at Northumberland Council will help people with enquiries about services within the council and outside organisations. They deal with queries regarding bus passes, blue badges, benefits, council tax, bin collections, housing and homlessness, licensing, roads, registrars, planning, building control and any other support needed.
