Safe & Resilient Communities (formerly Northumberland Communities Together) is here to keep you safe and well by providing help and connecting you to support in your local community. The team can assist with welfare and financial support, advice to households and care within the community. Please give our friendly team a call or click for a 'call back'. Our telephone lines are open from 9am until 5pm Monday-Friday.
We are currently able to provide assistance to individuals/families in need of emergency fuel vouchers. They must be in fuel crisis (likely to be without supply within the next 48-72 hours), use pre-payment meters, have no means to top-up their supply, have exhausted all of means available (from their own supplier, benefit advances etc.) and have not already received a voucher in the past 12 months. Please provide brief description of circumstances to support referral (eg. how have they come to need support, what assistance is required, energy advice needed?)
This service is for anyone working at Northumberland County Council to enable referrals to be made for clients who have had an unsuccessful application to the CRF/ EHP/HSP.
Northumberland Sexual Health Services offer a range of services depending on your needs. We offer appointments and walk ins at our centres in Northumberland, as well as outreach clinics in a variety of venues including health centres and community hubs. Our services include; Contraception appointments and consultations. Treatment and screening of Sexually transmitted infections (STIs) Emergency contraception can prevent an unplanned pregnancy. The C-Card Scheme is free and confidential service offering condoms, Dams and Internal condoms, lube to young people aged 13-24 C-Card is available at a variety of locations.
Northumberland County Council Benefit Section processes applications for Housing Benefit and Council Tax Support for the residents of Northumberland. Applications for Housing Benefit and Council Support can be made online, face to face or by home visit. Enquries can be made by email, telephone, face to face or in the Customer Information Centre. Please check office opening times on our website.
Northumberland County Council's Private Sector Housing team works with private landlords, letting agents, tenants and residents to improve the standards of the pivate rented sector. We can offer assistance and guidance regarding property and tenancy related issues for landlords and tenants.
Northumberland Libraries – a warm welcome for everyone. Our libraries offer safe, welcoming spaces across the county, open to all. Discover books, digital support, community activities, and more – all designed to help you learn, connect, and thrive.
Be More Dandelion offers movement-based programmes that support women who have experienced difficult or controlling relationships. Our trauma-aware sessions use gentle, creative movement to help participants reconnect with themselves, rediscover confidence, and build emotional strength. We deliver group classes, one-to-one support, and creative workshops across Essex, with a focus on self-expression and empowerment. Whether you're navigating life after abuse or seeking to rebuild trust and confidence in yourself, Be More Dandelion provides a safe, supportive space to move through challenge and grow with resilience.
Northumberland Safe Haven is based in The Bothy, Ashington, to help people experiencing mental health crisis or distress. Support can be accessed in-person without an appointment, or virtually via phone or video call, 2pm-10pm, 365 days a year. The team will provide a listening ear and can offer support with housing issues, debt, unemployment, relationship issues and social isolation.
The Health Trainer Service is here to help you make realistic lifestyle changes that are tailored to your needs. Health Trainers provide group work and one to one support for anyone living in Northumberland aged over 16 years. They will support you on any of the following: Healthy food choices, weight management, increasing physical activity, drinking less alcohol and stopping smoking. This service is free.
A social prescriber’s role is to help you to address the non-medical issues in your life that may be having an impact on your health and wellbeing. Our main role is to connect you to appropriate forms of support from voluntary and community organisations and sometimes from NHS and other statutory services. Where needed we can work closely with your GP practice and other services involved in your care, in order to best support you.
We are an independent charity that works with carers to offer a wide range of support and information, including links to other services, both statutory and voluntary. We support carers of all ages, including under 18s and our Working for Carers project supports carers looking for education, employment or volunteering information and advice.
The Customer Services Team at Northumberland Council will help people with enquiries about services within the council and outside organisations. They deal with queries regarding bus passes, blue badges, benefits, council tax, bin collections, housing and homlessness, licensing, roads, registrars, planning, building control and any other support needed.
The BACP Therapist Directory is an online, searchable directory of over 18,000 private therapists who offer services to the public. Only registered or accredited BACP members can advertise on this directory, ensuring that all the counsellors listed meet the standards for training, experience and ethical practice. Going to see a counsellor or psychotherapist is a big decision. Anyone can call themselves a counsellor or psychotherapist and set up in private practice, so it's important to find a therapist who you know is fully qualified and works to professional standards.
The Bereavement Counselling Service provides free face to face counselling over a period of up to 12-weeks for those 50+ experiencing grief. For practical advice after the loss of a loved one, please contact our Information and Advice Service on 01670 784 800. Please note once we have received the referral, you will be added to our waiting list for a call back. Call backs can be between 6 and 8 weeks. Full process between referral and receiving counselling is 3 months.
We have social groups running in Amble, Ashington, Blyth, Bedlington, Cramlington, Corbridge, Haltwistle, Morpeth, Ponteland, Seaton Delaval and Woodhorn. Join our friendly groups for a cuppa, activities and friendship!
Citizens Advice Northumberland has been assisting families and individuals with money worries for a number of years via their specialist Money Advice Team. Our Money Advice caseworkers can provide you with the information you need to make informed decisions, including help to deal with your money problems, how to avoid losing your home and how to get your finances back into shape.
The British Red Cross provides wheelchair hire services across the UK. We offer comfortable, safe, and reliable manual wheelchairs whether you’re looking for self-propelled or transit wheelchairs. The wheelchairs are suitable for anyone over the age of 5 and are available in a wide range of sizes, with fitted footrests as standard and free accessories such as leg elevators, cushions, and stump supports available to improve your comfort - subject to availability.
The Growing Healthy Northumberland 0-19(25) Service is for children, young people, and families in Northumberland. Our 0–19 (25) team helps children and families stay healthy and feel well. We have a ‘Children’s Health Service – HDFT’ app that gives advice from before a baby is born all the way to becoming an adult. We also work with other groups to help children grow up healthy, make good choices, and stay safe.
